Short guidance

Recommended proceeding :

1) You have received the article and are not satisfied with the choosen product/s or it/they do not fit? No problem!  


2) In case you would like to use or cost-free return service (effective from value of goods of the returned article of 40 Euro - see Right of revocation and General Terms and Conditions) of DHL, please continue by using the horizontal navigation to go forward to the page » "to the returns portal".



3) Here you have the possibility to choose your home country from the possible listed distribution countries, complete the address form and print your cost-free return sticker. In case your home country is not listed here (no contract country of the DHL returns processing) please contact us per email, phone or telefax. We will let you know alternative possibilities for the return shipment.

DHL countries list :


DHL form page

4) After having choosed your home country you will get to the DHL form page. Please fill in here the required fields (address data) and click on "next".


Generate and print return sticker. drucken

5) With the next step the DHL coupon (return postage sticker) will be generated as printable PDF.

dhl wertmarke drucken

Please print this return postage sticker, stick it on your paket and take it to your next DHL post office.


6) In case you have no possibility to print a cost-free return sticker, please contact our support. We will send it out to you by letter mail than.   brief